Frequently Asked Questions:
01
Can I request a custom personalization?
Absolutely. We specialize in personalized products. Simply enter your desired personalization in the fields provided on the product details page before adding the item to your cart. If there are other personalization's that you would like to add or explore, reach out to us and we can see what we can do to make your gift extra special.
02
Can I return or exchange my purchase?
Every item we produce is individually crafted for a specific person or event. We do not have an inventory that your item can be returned to and the customization makes it unsuited for other individuals. Therefore items are non refundable. If however, a mistake is made on our part in the spelling or a product is somehow defective, we will work with you to replace it. We strive to make everyone happy with our services and will do what we must to ensure your gift meets expectations.
03
How long is the turnaround?
Every Item is made to order and not pulled from an inventory. Typically, orders are completed and ready for shipment or local pickup within 5 to 7 business days from the date of order confirmation. Leave extra time to ensure delivery for your needed event. Large bulk orders will obviously take more time. We will work with you to ensure we can produce your order to you deadline.
04
Do you offer local pickup?
Yes. Forever in Wood and Keepsakes by Sue are operated in Granger, IN. You can select the 'Local Pickup' option at checkout to eliminate all shipping fees for in-person collection. We will also allow cash or check payment options for personal pickup items.
05
Do you offer bulk order discounts?
Yes. The design and set up for each product we make takes significant time and effort. We do make allowances for price discounts if orders for 4 or more are placed of a single item. Each can still have individual "customization" such as color, text, embellishments etc. If you wish to place a bulk order please contact us via email. We can talk by phone if needed to clarify your needs and confirm pricing.
06
Can I have my purchase shipped?
Yes. We encourage you to pick up your purchase in person and avoid shipping costs. However, we do offer shipping in the USA for those that are not able to pick up in person. We use a variety of shipping methods, whichever is most cost effective. If you have special shipping needs, please contact us and we will work with you.
07
What equipment do you have?
24 x 24 inch bed CO2 Epilog laser for cutting and engraving
Various paper cutting and forming machines
Sublimation printers
Sublimation presses